Job Information
Expeditors Track and Trace CSR in Apodaca, Mexico
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
People
Exceed customer expectations by anticipating, understanding, and meeting their needs.
Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
Maintain good relationships with service providers.
Operations
Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
Enter data and shipment updates accurately, and timely.
Manage timely deliveries based on shipment requirements.
Account for all special handling requirements for value-added services.
Account for all pertinent shipment documentation.
Coordinate daily shipments with Service Providers to ensure operating procedures of the given customers and their requests and needs are fulfilled.
Coordinate an efficient and on-time communication with the customer´s other logistics service providers, such as Customs Brokers, to ensure timing for cross border process
Supports all pricing/quote requests for Inbound business into Mexico (U.S. & Canada branches, Sales & Account Management)
Develops effective interchange between MX and U.S. Service providers.
Search and create capacity at border to comply with dispatch and delivery time.
Monitor imbalance reports across the Region promoting rationalization.
Promotes Regional Service provider usage within the Transcon NA network.
Meet KPI standards in accordance with Company and Product procedures.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Customer, Expeditors Service Providers and other Logistics Service Providers
Access and follow all current customers’ standard operating procedures.
As necessary, communicate with the consignee professionally and clearly.
Execute a superior customer service experience.
Support the transition of new business/updates to existing business.
Finance
Maintain awareness of market competitive costs.
Support the audit of local service provider invoices.
Support the management of overtime, expenses, and cost.
Bilingual in Spanish & English.
Experience in Track & Trace, Monitoring and managing high volume daily operations.
Proactive communication with internal & external Customer, as well as Service Providers (Customer Service).
Excellent computer skills (Excel, Work, PowerPoint, etc.).
Critical thinking, including the ability to analyze a scenario and determine the best next actions.
Pro-active, self-starter.
Strong organizational skills.
Sense of urgency.
Multitasking Ability.
Flexibility/availability - Holidays, co-worker coverage, etc.
Desire for a long-term, growth oriented career in supply chain/logistics.
Exemplify the highest level or moral character. Doing the right thing, every time, no exceptions.
Operational or equivalent process related experience desired. Needs to be detailed-oriented. Must possess the ability to multi-task, work independently, and have excellent time management skills. Needs to work with data to identify issues and be supportive to operations to affect improvements. Good organizational and communication skills are essential.
Expeditors offers excellent benefits:
Paid Vacation
Health Plan
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program