Expeditors Agent - Order Management (OM) in Ho Chi Minh City, Vietnam
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Order Management files
Ensure timely clearance and delivery of freight to customer for all shipments
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
Ensure accurate and timely client and vendor billing
Interact with our customers in arranging their international shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards, as per the company’s procedures
Fresh graduated student from Foreign Trade or economics or Marine University/ College or having 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Hazardous Materials certification (preferred)
Fluent in English
Willing to put extra hours, as required
Well-organized, innovative, self-motivated
Able to work in the team, under high pressure and tight deadline
Expeditors offers excellent benefits
Benefits complied with local law
Health Plan: Medical, Accident Insuarance
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.