Expeditors Transcon Domestic Cargo Customer Service Agent-Swing Shift in Kent, Washington
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Scope of Position:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department.
Major Duties and Responsibilities:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace TRANSCON Files and reporting
Use export TRANSCON Workflow on daily basis
Ensure accurate and timely client and vendors billing.
Ensure delivery of freight and timely clearance when applicable
· Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Meet KPI standards in accordance with the Company’s procedures
· Network communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
· Hazardous materials certification (preferred).
· Fluent in English.
Expeditors offers excellent benefits including
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.