Expeditors International of Washington, Inc. Jobs

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Expeditors Transcon Domestic Cargo Customer Service Agent in Kent, Washington

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow

  • Ensure accurate and timely data entry into our operational system

  • Track and Trace Transcon files and reporting

  • Ensure accurate and timely client and vendor billing

  • Ensure delivery of freight and timely clearance when applicable

  • Interact with customers in arranging their shipments to meet customers service standards

  • Contribute and maintain good relationships with suppliers

  • Meet compliance at all times

  • Network communications, timely responses to emails and requests

  • Meet KPI standards in accordance with Company policy

  • Understand customers procedures and maintain updated internal DLSOPs

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

  • Understanding of transportation documentation process a plus

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Pro-active, strong organizational skills

  • Good computer skills (Excel, Word)

  • Hazardous Materials certification (preferred)

  • Fluent in English

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.