Job Information
Expeditors Transcon Supervisor in Piperton, Tennessee
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
Review and support with day-to-day quotations
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Monitor work boards to ensure internal KPI's are met e.g. timely data entry
Build and maintain strong relationships with customers
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
Be continuously open and positive to implementing new system changes and enhancements with the team
Oversee and ensure compliance with Expeditors Operational Process Standards
Assist the Manager with EPE's on the department in line with the 3+1 Initiative
Assist the Manager with key staff with goal setting and monitoring development
Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met
Support the manager and or the sales department where needed
4 years of industry specific knowledge
Inventory management and accounting knowledge
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Good computer skills (e.g., MS Excel, Word)
Fluent in English
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Please note, this opportunity does not sponsor work visas and has no relocation assistance.