Expeditors Application Support Specialist - After Hours in Seattle, Washington
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
17,000 trained professionals
300+ locations worldwide
Globally unified systems
This position will be to work outside of core business hours. This position entails supporting and maintaining Expeditors’ proprietary Legacy and Java Applications. This is accomplished by handling incoming helpdesk tickets, phone, and e-mail for our clients and 250+ worldwide branches.
Major Duties and Responsibilities:
Address incoming EDI support and Application Support questions across several Applications in a team environment.
Troubleshoot various system issues: bugs, training and resource questions.
Liaison between branch operations, development, product owners, and other internal IT teams.
Analyze and develop dataflow process improvements.
Document dataflow process improvements, new procedures, and troubleshooting methods.
Provide education and cross-training within the support groups.
This position is full-time (40 hour work week Sunday - Thursday, 10:00 PM - 7:00 AM).
Exceptional customer service
Superior organization skills
Ability to create instructional and technical documentation
Resolve problems creatively using technology
Skilled in applying a variety of triage and analysis techniques
Knowledge of Unix, scripting, SQL and programming languages
Previous work experience
Degree or comparable work experience
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Successful candidates must pass a background check.